Student Complaints and Grievance Resolution

The Student Complaints and Grievance Resolution (SCGR) team assists in the management of student grievances, appeals and misconduct cases.

Team members

Senior Manager
Academic Policy and Programs and
Student Complaints and Grievance Resolution

Manager
Secretary, Senate Disciplinary Appeals Committee
Secretary, Disciplinary Board

Senior Administration Officer
Assistant Secretary, Senate Student Appeals Committee

Student Case Coordinator

Student Case Coordinator

Student Case Coordinator

Administration Officer

Administration Officer

Administration Officer (Rotational)

Provide administrative support to students and staff engaged with the University’s student grievance, appeal and misconduct processes.
Manage UQ Resolute (the University’s online system for the management of student grievances, appeals and misconduct cases, and investigations conducted by external agencies), and provide technical support for system users.
Manage the University’s student misconduct register for the purposes of records management, reporting and analysis.
Liaise with the Office of the Queensland Ombudsman in relation to the Ombudsman’s investigations into student complaints.