Student Complaints and Grievance Resolution

The Student Complaints and Grievance Resolution (SCGR) team assists in the management of student grievances, appeals and misconduct cases.

Staff resources (login required)

Student Grievance and Appeals System (UQ Resolute)

Team members

Associate Director
Student Conduct and Integrity

Manager
Secretary, University Misconduct Appeals Board

Senior Administration Officer
Assistant Secretary, Student Academic Administrative Appeals Committee

Student Case Coordinator
Co-Secretary, University Misconduct Board

Student Case Coordinator
Co-Secretary, University Misconduct Board

Administration Officer

Administration Officer (Rotational)

Provide administrative support to students and staff engaged with the University’s student grievance, appeal and misconduct processes.
Manage UQ Resolute (the University’s online system for the management of student grievances, appeals and misconduct cases, and investigations conducted by external agencies), and provide technical support for system users.
Manage the University’s student misconduct register for the purposes of records management, reporting and analysis.
Liaise with the Office of the Queensland Ombudsman in relation to the Ombudsman’s investigations into student complaints.

Monitor the currency of relevant University policies and procedures and ensure correct implementation:
Ensure student and staff compliance with PPL 3.60.01 Student Code of Conduct in matters relating to student grievances and misconduct.