Business Enhancement

The Business Enhancement team reports directly to the Director, Academic Services & Academic Registrar and is responsible for identifying and nurturing business enhancement opportunities within the University's student administration function. In line with this, they primarily focus on digitising, automating, monitoring and highlighting policy and procedural issues and compliance.

Team members

Athol Reid

Associate Director, Academic Services (Acting)

Diana Velez

Manager (Acting)

Amanda Morrison

Business Analyst

Matt Hawkins

Coordinator (Acting)

Justine Son

Senior Administration Officer

James Walters

Senior Administration Officer

Key responsibilities

Identify and operationalise business process improvements to meet the University’s strategic objectives by:
- analysing key business processes
- identifying and nurturing improvement opportunities
- refining/re-developing business processes with a view to streamline and optimise existing systems usage and/or incorporating opportunities for digitisation and/or automation
Develop suitable reporting frameworks to support evidence-based decision making
Work closely with key ITS teams including the Business Process Digitisation and Automation (BPDA) team and Enterprise Systems Support (EntSS) team to develop a significant strategic capability in the progress of automation and reduction of administrative overhead associated with paper-based and manual processing
Implement/operationalise organisational, policy and procedural changes; including analyse the impact of changed requirements on existing services, processes and procedures.

UniTask access

All staff automatically have access to UniTask. A task may be assigned to any staff at any time, and those staff can access the task by clicking on the link in the email notification provided or by signing in to UniTask directly.

If a user requires specific access to be associated with a pool in UniTask (i.e. they will be acquiring and processing tasks via a pool), the work unit Manager is required to email the authorisation to studentadmin@uq.edu.au along with the following details of the new user:
- Full name
- Position ID (refer to Position Description, not employee number. The UniTask access granted is associated with a position number. Specific access will be lost or inherited when staff change positions)
- Pool (e.g. Student Centre, Faculty of Science, School of Law)
- Profile required (e.g. Process Manager and/or User)
  NOTE: Process Manager access for school and faculty staff will require Faculty Student Admin Manager approval.

UniTask help

UniTask case reporting

The team has developed operational and strategic reports, including:
- Standard case summary reports which provide useful strategic data on relevant numbers and timing around key student admin processes.
- Process-specific reports which provide operational assistance in managing tasks and cases in progress.
The reports on UQ Reportal can be found by navigating > Corporate Categories > Student > Admin > UniTask Workflows.

For assistance using or editing the reports, please contact the Planning and Business Intelligence (PBI) team for assistance.