Business Enhancement

• All staff automatically have access to UniTask. A task may be assigned to any staff at any time, and those staff can access the task by clicking on the link in the email notification provided or by signing in to UniTask directly.

• If a user requires specific access to be associated with a pool in UniTask (i.e. they will be acquiring and processing tasks via a pool), the work unit Manager is required to email the authorisation to studentadmin@uq.edu.au along with the following details of the new user:
  • Full name
  • Position ID (refer to Position Description, not employee number. The UniTask access granted is associated with a position number. Specific access will be lost or inherited when staff change positions)
  • Pool (e.g. Student Centre, Faculty of Science, School of Law)
  • Profile required (e.g. Process Manager and/or User)
    NOTE: Process Manager access for school and faculty staff will require Faculty Student Admin Manager approval.

• Online guides
• Student administration digitised processes (including help videos)
• ITS Service Desk (specific assistance)

• The team has developed operational and strategic reports, including:
  • Standard case summary reports which provide useful strategic data on relevant numbers and timing around key student admin processes. 
  • Process-specific reports which provide operational assistance in managing tasks and cases in progress.
• The reports on UQ Reportal can be found by navigating > Corporate Categories > Student > Admin > UniTask Workflows.

For assistance using or editing the reports, please contact the Planning and Business Intelligence (PBI) team for assistance.